TrialPad FAQ

  • TrialPad

  • Getting Started with TrialPad

  • Importing Documents Into TrialPad

  • DropBox

  • Box

  • WebDav

  • Document Management

  • Annotating Documents

  • Documents v. Key Docs

  • Exporting Documents

  • Multimedia

  • Presenting Your Case Using TrialPad

  • Miscellaneous

What is TrialPad?

TrialPad is a powerful legal document management and presentation tool developed for the legal profession for use in a trial, hearing, or ADR settings. TrialPad was designed by professional trial presentation consultants who have helped lawyers present at trial for more than a decade. Using TrialPad you can organize, manage, search, annotate, and store your documents and video while leveraging the portability of your iPad.  Unlike PDF readers, it lets you create separate case folders, organize and sort important documents, photos, videos, and other media, and dynamically present and annotate them via its unique output options.TrialPad’s plug and play simplicity, and intuitive user interface, makes it the easiest and most effective way to organize and present evidence. 

How much is TrialPad, and where do I buy it?

TrialPad is available in the App Store app on your iPad for $89.99. Just search for “TrialPad”. TrialPad comes with free technical support. There are no subscriptions fees, no registration costs, and no yearly maintenance.

How do TrialPad's features compare to other apps' features?

TrialPad is the top selling legal specific iPad app in the App Store. Among other awards, it was named “The Best Trial Presentation App” with the highest possible A+ TechnoScore by LitigationWorld, it has consistently been the top-rated trial preparation iPad app by the National Law Journal, and was named the #1 New Product of 2011 by TechnoLawyer readers.

What file formats does TrialPad support?

TrialPad works best with the universally accepted Adobe Acrobat file format (PDF) for documents. Your Acrobat document may be just one page or hundreds of pages, it may be a photograph, or transcript, or any document that can be saved as a PDF file. Additional supported formats include: JPG, PNG, SinglePage or Multi-Page TIF, and TXT. TrialPad also supports all video and audio file formats that are compatible with the iPad.

How does TrialPad organize different cases?

In TrialPad your cases are organized into folders, with each folder representing a different matter you may be working on. You can view these folders in a Grid view or Large Icon view. Each case folder will display the case name, the number of files in the folder, and the size of the folder in MB, as well as the date and time you last worked on the file. Your cases can also be sorted in alphabetical (A-Z) and reverse alphabetical (Z-A) order, or by most recently opened.

Why would I need to duplicate a case in TrialPad?

We received user requests to duplicate cases so that they:

- Could try multiple matters that had the same or many similar documents.

- Could use one case as a “test file” to annotate, move and delete documents and folders, without altering their original case folder.

- Could share one iPad between two attorneys, each marking up, organizing, and saving exhibits in their respective Case Folders.

Can I backup a case, or share a case with another TrialPad user?

You have the option to backup particular case folders which will create an exact copy of your case folder, including any annotations you may have done to Key Docs. This can then be removed from your iPad and stored as a backup, or put onto another iPad that also has TrialPad.

How do I import my files into TrialPad?

Files can be imported into TrialPad using several different methods:

(1) You can connect to your Dropbox account from within TrialPad and import files and folders (keeping the file and folder structure intact) by pressing the Dropbox icon on the left side of the Cases screen. [See Dropbox FAQ section for more details.]

(2) You can connect to your Box account from within TrialPad and import files and folders (keeping the file and folder structure intact) by pressing the Box icon on the left of the Cases screen. [See Box FAQ section for more details.]

(3) Files can be imported one at a time from an email received on your iPad. Simply press and hold on any supported file type attached to an email, select “Open In…” and choose TrialPad.

(4) You can connect to your own WebDAV server from within TrialPad and import files and folders (keeping the file and folder structure intact) by pressing the WebDAV icon on the left side of the Cases screen.

(5) You can import photos and videos directly from your iPad’s Photos app by pressing the Photos icon on the left side of the Cases screen.

(6) You can import files from another quality app by selecting “Open In…” from within the app and choose TrialPad.

(7) Files can also be quickly imported into TrialPad using the File Sharing option under the Apps tab in iTunes when you connect your iPad to your computer. Transferring folders is not supported by iTunes File Sharing, but if you import a zipped file containing files and folders it will retain the file and folder structure once imported into TrialPad.

Why doesn't TrialPad appear in the list of apps when I try to import a PDF attachment from an email?

With iOS 5 and earlier Apple has placed a limit on the number of apps that can appear on this list and we have come across a situation where TrialPad was not visible in the scrolling list if you have 10 or more apps already installed that can open the particular file type. The solution is to temporarily delete one or more of the apps that is on the list from your iPad. TrialPad should then appear and you can reinstall the deleted app(s) for free using the same Apple ID. This is no longer an issue with iOS 6 and later.

How do I transfer files into TrialPad via iTunes?

To transfer documents from your computer to TrialPad, follow these simple steps:

(1) Connect your iPad to your computer using the USB cable and launch iTunes.

(2) Click on iPad at the top of the screen, then press the Apps tab.

(3) Scroll down to the File Sharing section, and in the Apps list, select TrialPad.

(4) You can now drag and drop files from your computer to the TrialPad Documents window on the right side and they will immediately be transferred to TrialPad. (You can drop multiple files at a time, but iTunes File Transfer does not support transferring folders. However, you can drop a zipped file containing multiple files and folders that will keep the file and folder structure intact.)

(5) The next time you launch TrialPad you will be asked to import these files into an existing case, or a new case.

(6) Once inside TrialPad, you can organize your documents into folders.

Is there a limit to the size or number of documents that I can import into TrialPad?

The only limitations are with the storage size limitations of the iPad itself. A 16GB iPad has been tested running TrialPad with tens of thousands of pages of documents without a problem. However, some large dimension sized documents (such as architectural or engineering drawings) can be slow to display.

How do I import a file or folder from Dropbox into TrialPad?

(1) Open TrialPad.

(2) Press the Dropbox icon on the left of the Cases screen. If you have Dropbox installed on your iPad, TrialPad will ask for permission to link to your Dropbox folder. Press Allow. (You will have the option to link to a different Dropbox account if desired.)

(3) Navigate to the folder containing the files you want to import and press the Select Files or Folders.

(4) Tap the circles to the left of each file or folder you want to import and a checkmark will confirm the selection. You can also press Select All within a folder.

(5) Press Import Selected Files and Folders.

(6) Select an existing case to import your files or folders into, or select Add New Case.

(7) The Importing Files spinner will confirm the file or folders are being imported, with an indication of how many files are left to import. The time to import will vary based on the size of the file and your 3G/LTE/WiFi connection speed. Larger files may take significant time to import.

(8) Press Done when finished.

Why do some files take longer to import into TrialPad than others?

Import times vary based on file size and type of connection (3G/LTE/WiFi). So, a large file downloading in a 3G environment (or weak WiFi signal) will take substantially longer than a small file downloading in a WiFi environment with a very strong signal. Make sure you don’t have unnecessarily large files.

What does the 'Unlink Dropbox Account' button do?

This closes your Dropbox session and logs you off. Next time you use the Dropbox feature you will have to log in again.

How do I import a file or folder from Box into TrialPad?

(1) Open TrialPad.

(2) Press the Box icon on the left of the Cases screen and log in to grant access to Box.

(3) Navigate to the folder containing the files you want to import and press Select Files or Folders.

(4) Tap the circles to the left of each file or folder you want to import and a checkmark will confirm the selection. You can also press Select All within a folder.

(5) Press Import Selected Files and Folders.

(6) Select an existing case to import your files or folders into, or select Add New Case.

(7) The Importing Files spinner will confirm the file or folders are being imported, with an indication of how many files are left to import. The time to import will vary based on the size of the file and your 3G/LTE/WiFi connection speed. Larger files may take significant time to import.

(8) Press Done when finished.

What is WebDAV?

WebDAV (Web-based Distributed Authoring and Versioning) is a method that allows you to download files stored on remote servers. By linking to a WebDAV server from TrialPad, you can easily copy documents to and from your own remote server, like you own “private cloud.” We have tested it on WebDAV servers, however there is no certification process for WebDAV server implementations, therefore due to the nature and differences between each WebDAV server, we are unable to troubleshoot individual WebDAV issues. You may have to check with your server administrator or web service provider for availability and configuration of a WebDAV server.

How do import a file or folder from my WebDAV server?

(1) Open TrialPad.

(2) Press the WebDAV icon on the left of the Cases screen.

(3) Choose Connect to WebDAV and enter your Server URL, Username, and Password.

(4) Press Login.

Once imported into TrialPad, how do I view a document?

To view a document, simply open a case (open a subfolder if necessary) then touch one of the documents in the Documents list and it will appear in the preview window on the right. If a document has more than one page, you can go to other pages by flicking up/down with your finger or pressing the Page Up/Down arrows on the right side of the screen. You can also use the scroll bar on the right side of the preview window to move quickly through the document and it will indicate Page X of Y. You can manually reorder documents by pressing the Edit button, and move it up or down by dragging the grab handles on the right side. Documents in sub-folders can be reordered by pressing the File Name or File Type buttons.

How can I organize my documents into sub-folders?

You can create folders by pressing the plus (+) sign under the Documents, Videos, and Key Docs sections. This will allow you to create and name a folder in one step and place it in the relevant section. You will also be able to assign a color and icon to the folder to help visually organize your evidence. TrialPad allows you to create as many nested folders as necessary for your matter. You can edit the folder name, color, and icon by pressing the Select button, selecting the folder to rename, and pressing Edit button, then choosing Rename from the popup.

How do I sort, reorder, rename, duplicate, move, or delete documents, photos, or videos?

While viewing your files you will see at the top that you can sort your files by Name and Type. You can also press the Select button to select a file or folder to Duplicate, Rename, Move, or Delete (multiple selections can be made for each action, except Rename).

If you want to manually reorder your files or folders, you can move them up or down in the list by dragging the three horizontal lines to the right of the file or folder name.

NOTE: You can Move files to other folders within the case you are working on, or even to another case you have in TrialPad, but you cannot move a file or folder from one category tab to a different category tab, e.g. from Documents to Multimedia. Also, because Key Docs are “references” to the original document, if you delete the original document the Key Doc will also be deleted.

What is your best practice recommendation for working with Dropbox/Box and all my case media?

Our best practices recommendation is to save and import any documents in PDF format. Any photos can be in JPG format but they should not be excessively large as large files take up system resources without adding any benefit (i.e. many consumer cameras now save a file at a very high a resolution that will slow down the redraw of the image on the iPad). Around 1.0MB per image is ideal.

This should be your workflow:

- Install Dropbox/Box on the desktop computer where you will be doing most of your case organization.

- Create a new case folder in this Dropbox/Box folder (e.g. Smith v. Jones) and inside that folder create, name, and populate new folders and sub-folders that will hold relevant data (e.g. Depositions, Expert Reports, Photos, etc.).

- Create a new case folder in TrialPad called Smith v.Jones.

- Access your Dropbox/Box account, from within TrialPad, and open the Smith v. Jones folder that resides in Dropbox/Box (do not select and download the whole Smith v. Jones folder that you see here).

- Once you see the contents of the Smith v. Jones folder and all the previously created folders you will press the Select Files or Folders button in the bottom left corner; then press the Select All button in the top left corner (or choose individual files); then press Import Selected Files and Folders in the bottom right corner.

- In the next window you will choose the Smith v. Jones folder you created in TrialPad.

- At this point you will see the Importing Files spinner and an indication of “X Files Remaining”. Once all the previously created folders (Depositions, Expert Reports, Photos, etc.) and their contents (sub-folders, files, etc.) import into the Smith v. Jones folder in TrialPad you press Done.

If you later import a file into this TrialPad case in another manner (e.g. email), you can upload it to the Dropbox/Box case folder. Also, if you want to add new documents to your case folder in Dropbox/Box you should name the folder with a date YYYYMMDD prefix (e.g. “20111211 New Expert Reports”) so they will be ordered chronologically and you will be better able to know what new documents you have to download.

Can I add an exhibit sticker to a document?

Yes, press the Select button and select the file(s) you would like to assign exhibit stickers to. Press Edit and choose Exhibit Sticker. Exhibit stickers will be placed on the first page of the document. If you select multiple files the files will be numbered sequentially using whatever system you choose (numbers or letters). You have the choice of four colors, and which corner of the page the sticker is placed, and can also add Header and Footer information such as the case style (e.g. Smith v. Jones) and case number (e.g. CASE NO: 123-456-789).

Can I extract one page of a multi-page document?

You may want to extract one page of a document to be a stand-alone exhibit. You can do this by pressing the Share button and emailing the page of the document back to yourself. You can then import it as it’s own one-page document.

How do the various tools work?

Simply press one of the annotation tools to begin annotating your document (please read the IMPORTANT NOTE at the end of this FAQ).

CALLOUT – The Callout tool will cut out and magnify an area of a document. Draw a marquee around the area you want enlarged after selecting the tool (double-tap the tool if you want to lock it on to do multiple callouts). (The easiest way is to draw a diagonal line from the top left to the bottom right of the area you want called out.) You can have multiple callouts from a particular page, from different pages in the same document, or from two separate documents presented using split-screen. You can move a callout up or down by dragging it with one finger, or close the callout by tapping it with two fingers, or doing a “pinch” to close.

HIGHLIGHT – Use the Highlight tool to draw a marquee around an area you want highlighted. It can be a single line or a whole paragraph (double-tap the tool if you want to lock it on to make multiple highlights). By pressing and holding this tool you will be presented with four color options for your highlighter (yellow, green, blue or pink).

PEN – Selecting the Pen tool allows you to draw or write on your document (double-tap the tool if you want to lock it on to write). By pressing and holding this tool you will be presented with four color options (red, blue, green or black) and three stroke width options (thin, medium and thick).

REDACT – The Redact tool allows you to redact areas from a document (double-tap the tool if you want to lock it on to make multiple redactions). By pressing and holding this tool you will be presented with black or white redaction color options. (Caution: Redactions can be removed from a document by selecting the Clear tool.)

LASER – When using the Laser tool, you can press and hold on any part of a document to simulate a laser pointer and draw your audience’s attention to certain areas of the document. This tool also works across pages of different documents when used in split screenmode. By pressing and holding the laser tool, you will be presented with three color options (red, blue or green).

IMPORTANT NOTE: A red background or fill indicates that a tool or option is selected or active. Annotation tools will turn off automatically after one use. Doubletap on the tool (similar to the shift-lock on the keyboard) and it will remain active until you press it again or select another tool. You also have the option to make an annotation tool remain active until you press the tool again, or select another tool, by switching the Lock Annotation Tools option to On in the Settings found in the Cases screen.

Can the annotation tools stay on for multiple uses?

A red background or fill indicates that a tool or option is selected or active. Annotation tools will turn off automatically after one use. Double-tap on the tool (similar to the shift-lock on the keyboard) and it will remain active until you press it again or select another tool. You also have the option to make an annotation tool remain active until you press the tool again, or select another tool, by switching the Lock Annotation Tools option to On in the Settings found in the Cases screen.

What's the difference between Undo and Clear?

Undo allows you to undo your annotations one at a time, in the reverse order they were created. You have unlimited undo’s as long as you stay on the same document. Clear will instantly remove all annotations from a page. If you accidentally press Clear, you can also undo that action by pressing Undo. Caution: Clear will also remove redactions created using the Redaction tool.

How does the Rotate tool work?

The Rotate tool allows you to rotate a particular page of a document, or the entire document. The rotate tool will rotate in clockwise orientation and in 90 degree increments.

How does the Whiteboard tool work?

Press the Plus (+) button in the Key Docs tab and select Add Whiteboard to bring up a white screen, then use the Pen tool to draw on it. You can also use the Highlight tool colors, or the black Redact tool to draw blocks. All Whiteboards are kept in the Key Docs tab and are linked to a master Whiteboard file that appears in the Documents tab.

CAUTION: Just as with documents, if you delete the Whiteboard file in the Documents tab, any Key Docs associated with that Whiteboard will also be deleted.

How does the Search work?

You can search the content of your documents for a word across the whole case, within one folder of documents, or just a single document. (Note: Documents must be OCR’d to search their content.) For example, to search for the word “exhibit” across the entire case, type “exhibit” in the search field at the top most level (the search field is not case sensitive) and press Search. A list of results corresponding to any document that contains the word “exhibit” will appear on the left hand side of your screen. (In this example, the results would also include words like “exhibition”, “exhibitionist”, etc.) The number of instances (i.e. “hits”) where “exhibit” was found in each folder or document is displayed in a red circle beside each folder or document. Press on the document to see the results of your search.

What's the difference between Documents and Key Docs?

The Documents tab contains a clean set of all your documents for a particular matter, the Key Docs tab is for important documents or videos you may intend to use with a specific witness, or that you plan to display many times during the course of a mediation or trial.

The Documents clean set can be pre-annotated using the Highlight, Pen, Callout, or Redact tools and then saved as a Key Doc with the annotations by pressing the Key button. You can also edit a video, and save the edited clip in Key Docs.

All tabs can be categorized and organized into folders for witness, issue, trial day, or any other convention.

Note: If you try to delete your original, clean copy of a document, you will get a warning that the corresponding Key Doc will also be deleted.

What is the Key button for?

The Key button, when pressed, saves the current page, or whole document, with any callouts or annotations, to the Key Docs tab. You may use this button to save the same page, or the same document, with different annotations made for different witnesses.

Why don't my annotations stay on the documents once I view a different document?

Annotations made on Documents are temporary until you designate that particular page or document as a Key Doc by pressing the Key button. This allows you to mark up and annotate the same Document multiple times, or to save different versions, for different witnesses, using Key Docs.

Can I email or print documents from TrialPad?

The Share button gives you the option to email or print the current page, or whole document, including any annotations that have been made to the document.

Can I upload documents to Dropbox, Box, or WebDAV?

Just like with emailing or printing, the Share button gives you the option to upload the current page, or whole document, including any annotations that have been made to the document to Dropbox, Box, or your own WebDAV server.

Can I open a document in another app?

Yes, just press the Share button, then press “Open In…” and choose the app you want to open the current document in.

Does TrialPad support video and audio files?

You can import and play all videos and audio files that are in a file format supported by the iPad.

Can I edit video in TrialPad?

TrialPad also offers simple editing features, similar to what you would use on your iPhone.

To edit a video press the Clip Video button when viewing a video and a new window will appear with the editing interface. Press and hold the in-point or out-point of the video file (it will turn yellow) and move it to the desired location. (If you pause your finger on one of these points it will magnify the timeline to allow you to more precisely trim the video.) When finished selecting your clip, press the Use button to create a new video clip that will be placed in the Video tab.

NOTE: Not all video formats are editable on the iPad. Disconnect the cable to any output device before editing the video as it will display on the output hardware even if you have Output set to Off.

Can TrialPad play synced video depos with the transcript?

There is a way to burn the transcript into the video file to allow the viewer to read along with the transcript as the video is being played. The process is complex and should be handled by your videographer or trial presentation consultant, but if you want the instructions please copy and paste this FAQ and email it to support@litsoftware.com.

How do I capture a screen shot of my video?

If you want to grab an image from the video press the Capture Frame button above the video. An image of the particular frame of video you were looking at is placed in the Documents tab and can be renamed and moved into another folder or made into a Key Doc.

What hardware do I need to present my case to an audience?

When you are ready to present your evidence, connect your iPad to a projector or monitor using a VGA or HDMI cable, and the Apple adapter appropriate to your iPad model. To present wirelessly please see the FAQ on using Apple TV and Air Play.

What is the 'Output' switch for?

When set to On, the Output slider sends the presentation signal to the connected display device such as a projector or flat panel monitor.

How would I use the Blank/Freeze/Present buttons?

When you first slide the Output to On, TrialPad defaults to Blank to prevent the accidental display of evidence to the audience, but it will also display a small “TrialPad for iPad” message on the screen to let you know that everything is connected and working properly (this message will not display if you select Gradient as the background).

- To present a document simply press the Present button.

- To hold a document on the output screen as you search for another, press the Freeze button. When you find the new document you can press Present and it will replace the frozen document with the new one.

- To blank the screen, but save the presentation, press the Blank button. You can press Present again to display the document with any annotations that were visible before you pressed Blank.

How do I zoom and annotate on the fly?

As your document is displayed on the projector, simply pinch to zoom your document in the preview window (the gesture is actually to spread your fingers). To allow you to get it in the correct position, the document will be only be enlarged on the projector after you lift your fingers. You can also double-tap on the document to return to fit-to screen. All annotations performed on the preview document are displayed on the output screen (unless you have Freeze selected). See the Annotation Tools section for more details on our Callout, Highlight, Pen, and Redact tools.

How do I compare two pages or documents side by side?

When you press the Split Screen button, any document that is in the preview window will be placed on the left side of the screen and a red border will appear around the document with a shaded background indicating that it is the active zone. If you tap on the right side, the red border and shaded background will move to the right side indicating that it is now the active zone. Any new document you select will be placed in the active zone. If you want to return to single-page mode, simply press the Single Screen button. Whatever zone has the active screen will now become the surviving screen image. The annotation tools can be used on documents while in split screen mode, but make sure the red border is visible (indicating the active zone) on the page that you want to annotate.

NOTE: Pages from the same document, or from two different documents can be compared, however, a document cannot be juxtaposed with a video.

Does TrialPad show my whole iPad screen?

TrialPad is designed to only show the presentation area on the output device, i.e. the part you want your audience to see, and not your file structure.

NOTE: Please read the FAQ about War Room Mode.

Will TrialPad work in all courtrooms?

Most modern courtrooms and boardrooms will have a VGA or HDMI input to allow you to plug-and-play in their system using a VGA or HDMI cable. Older courtrooms may not have any built-in audio visual equipment so you may need to bring your own projector and screen, or rent them from a local provider.

Does TrialPad support AirPlay and Apple TV to present wirelessly?

Yes! If you have an iPad 2 or later, with iOS 5 or later, and an Apple TV, you will be able to take advantage of AirPlay. This will allow you to present without being physically connected to a projector or flat panel screen.

NOTE: TrialPad only mirrors the presentation screen, i.e. the part you want your audience to see, and not your file structure.

What You Will Need:

- An Apple TV.

- An Apple AirPort Express. (This will be the wireless network for communication between the iPad and the Apple TV. Do not rely on the courthouse WiFi.)

- A projector or flat panel monitor with an HDMI connection. How To Set It Up:

How To Set It Up: – Connect the Apple TV to the projector/monitor using an HDMI cable.

- Switch AirPlay to On in the Settings on your Apple TV.

- Connect your iPad and Apple TV to your AirPort Express wireless network.

- Press the AirPlay button on your iPad, select your Apple TV, and turn on Mirroring. (Your iPad Home screen should now be visible on your projector/monitor.)

- When you launch TrialPad the projector/monitor will purposely go blank to prevent you from accidentally presenting documents.

- Once you open a Case, select a document you want to present, slide Output to On, press Present.

What kind of projector and screen should I get to use with TrialPad?

The projector should have at least 3,000 lumens for the brightness, and be LCD technology for the color clarity (do not get DLP as yellow highlights appear dark), and have an HDMI input in addition to a VGA input. For the screens the Da-Lite Deluxe Insta-Theater portable screens are relatively light and set up in a few seconds. The 48″ x 64″ size (80″ diagonal) is a good size for most courtrooms. You then connect to the projector using a VGA cable, an HDMI cable, or wirelessly using Apple TV.

What is War Room Mode?

War Room Mode is selected in the Settings and allows you to mirror the TrialPad user interface (iPad 2 and later) for meetings or training purposes. While active, this feature will display the TrialPad interface, including the document list, on the external display, and the Blank, Freeze, and Present buttons will have no effect. This option will automatically switch off when you close TrialPad.

What is the best background image to use?

The default and standard background is black. TrialPad gives you the option to change the background to white, grey, or gradient using the Settings button in the Cases screen.

Will TrialPad work on my iPad 1, 2, 3, 4, Air, mini, mini Retina?

TrialPad 4.0 requires iOS 7 or later so it will work on the iPad 2, 3, 4, Air, mini, and mini Retina. Since the iPad 1 cannot run iOS 7, TrialPad 4.0 will not work on the original iPad 1.

Where can I find out what version of the iOS my iPad is using?

Go to Settings > General > About > Version

Where can I find out what version of TrialPad I am using?

Open TrialPad and press the Settings button in the Cases screen, the version will be displayed at the top.

Why is my PDF file redrawing very slowly, especially when in presentation mode?

- Is your file more than 1,000 pixels wide or 1,000 pixels tall?

- Does your document have a size in MB that is greater than the number of pages (i.e. 5 page document that takes up 10MB)?

- Was your file scanned at a resolution greater than 300 pixels per inch?

If any of the above apply, you may need to downsample your image and re-import it.

How do I quit all the apps and do a cold reboot to refresh the iOS?

If you experience problems with an app on your iPad, one of the first things you should do is close all your apps and do a cold reboot. If you contact us for support this is one of the first things we will ask you to do. Please note that on an iPad quitting an app is very different from closing your app, and doing a cold reboot is very different from simply turning off your iPad. This is a good procedure to follow occasionally to “refresh” the iOS.

Please follow these directions exactly: From the home screen, double-tap the Home button (the only button on the front of your iPad). Next, swipe up on all the app preview screens. Next, do a cold reboot of the iPad by pressing and holding the Home button AND On/Off button (at the same time) for 10+ seconds, and keep both buttons pressed until you see a white Apple icon.

IMPORTANT: Only release the buttons when you see the white Apple icon.

How do I take a screen capture to email to support?

If you having difficulties with any part of TrialPad it’s very helpful for us to get a screen capture of what you are looking at. You can capture the image on the screen by holding down the Home button as you press the Power button. You should hear a camera sound and the screen capture will be placed in your Photos app. You then go into the Photos app, open the photo, press the Share button, select Email Photo.

How do I backup my case?

Please refer to the TrialPad Quick Start Guide iBook for detailed step-by-step instructions.

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